FAQs

FAQs

General

How to get free samples?

All you need to do is choose the lash style you want and email us and we will get back to you within 24 with a more detailed one-on-one service.

Why choose us?

Alien Lash specializes in producing quality eyelashes, 100% free of cruelty, 100% handmade. We provide the direct factory price and we also offer personalized customization service.

How many times can the eyelashes be used?

Strip lashes can be used 20-30 times with proper care, eyelash extensions can last up to six months.

Can you provide drop-shipping?

Yes, we can ship order to your clients directly.

Products

What material do you have for lashes?

There are three different kinds of strip lashes: mink, faux mink and vegan. Mink lashes are 100% Serbian young monks, faux mink lashes are made of Korean imported PBT material and vegan lashes are made of cannabis protein extract.

What's about MOQ？

We have low MOQ!

Do you provide free samples?

Yes! If you want free samples, please contact us.

Customization

What are your customized services?

1.1 The customized logo sticker

We can make the stickers and put your logo to the place according to your requirements.

1.2 Printing

Our printing service not only concerns logo printing, but also can print special patterns, social medium contact, website according to your requirements.

1.3 Hot Stamping

This kind of high-end craft uses the principle of hot pressing transfer to form a special reflective effect. Products tend to have a metallic feel, which look more Luxury.

What's the MOQ for private label order？

MOQ 15pcs for printing and logo stickers.

MOQ 50/100pcs for hot stamping service.

How long it will take for customized service?

Light customized service such as logo stickers and printing will take around 3-7 working days.

Customized service will take around 15-20 working days

Service

What service are we providing?

We provide 24/7 online service, including logo design, business marketing plan planning, to give you the best quality service.

Payment

What payment terms you will accept?

We accept a range of payment methods, including Paypal, T/T, Western Union ect.

Shipping

How long does it take to ship after payment?

If you do not need to customize,  we will send out the package within 24 hours.If you just need light customization, our factory will ship your package within 7 working days.

How long does the transportation time generally take?

All package will send out by DHL, FedEx fast shipping. It just needs 3-10 working days.

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